Refund policy

At Laemen, each piece is created with careful attention to quality, fit, and finish. In the rare event that your order does not meet expectations, we are committed to ensuring a smooth and considered resolution.

Returns and refunds may be requested within 15 days of delivery under the following conditions:

• The item must remain unwashed and free from damage
• The product must not show signs of excessive wear, misuse, or alteration
• The return request must include the original order details
• The item received is damaged, defective, incorrect, or unsuitable

We understand that garments may need to be tried on to assess fit and feel. Products do not need to be returned in their original packaging, though we encourage secure repackaging to avoid damage during transit.

Once your request has been reviewed and approved by our team, further return instructions will be shared. Reverse pickup services may be arranged where available.

After the returned item has been received and inspected, approved refunds will be processed to the original payment method within 5–7 business days. Depending on your payment provider, the reflected amount may take additional time to appear in your account.

Please note that shipping charges, Cash on Delivery fees, and custom made-to-order pieces are non-refundable. *

To initiate a return or refund request, please contact us at support@laemenstudio.com with your order number and relevant details regarding your request.